The Government’s new Test, track and trace system relies on patients who are exhibiting possible COVID symptoms, accessing a test as quickly as possible using the following processes:-
Step 1 – You exhibit symptoms of a high temperature, a new continuous cough, or a loss or change to your sense of smell or taste.
Step 2 – Order a test through the NHS website or by telephoning NHS119. You and your household members should self-isolate until the test result comes back (usually by text message).
Step 3 – If you get a negative test result, this means you are at low risk of having coronavirus. Other members of your household can stop self-isolating. If you feel well and no longer have symptoms similar to coronavirus, you can stop self-isolating. You could still have another virus, such as a cold or flu – in which case it is still best to avoid contact with other people until you are better.
If you get a positive test result, this means that when you took the test, you had coronavirus. You – and other members of your household – must continue to self-isolate and you will be contacted by the NHS Track and Trace Team.
Contact Tracers will contact you by email, text or telephone and will ask you about any household members and any close contacts outside the household. Close contact means:
- having face-to-face contact with someone (less than 1 metre away)
- spending more than 15 minutes within 2 metres of someone
- travelling in a car or other small vehicle with someone (even on a short journey) or close to them on a plane
Be aware of Fraudsters. Contact tracers will never…
- ask you to dial a premium rate number to speak to us (for example, those starting 09 or 087)
- ask you to make any form of payment or purchase a product or any kind
- ask for any details about your bank account
- ask for your social media identities or login details, or those of your contacts
- ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
- disclose any of your personal or medical information to your contacts
- provide medical advice on the treatment of any potential coronavirus symptoms
- ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
- ask you to access any website that does not belong to the government or NHS